Versand
Introduction
This Shipping Policy explains how orders placed through constantlyvariedgear.shop are processed, shipped and delivered.
We aim to make shipping information clear and straightforward so customers can understand expected delivery arrangements before purchasing.
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping enquiries:
info@constantlyvariedgear.shop
Free Standard Shipping
constantlyvariedgear.shop provides free standard shipping on every order.
There is no minimum order value required to receive standard free shipping unless a different arrangement is clearly stated before checkout.
Customers will not be charged a separate standard shipping fee for ordinary orders placed under this policy.
Estimated Delivery Time
Our normal estimated delivery period is:
15–20 calendar days
The delivery estimate applies unless a different delivery period is clearly disclosed for a particular product or order.
The estimate may include normal order preparation, fulfilment, transportation and final delivery.
Delivery estimates are provided in good faith but can occasionally be affected by circumstances outside our reasonable control.
Order Processing
After an order is successfully submitted, it will normally enter our order-processing system.
Processing may include:
- Payment verification;
- Fraud screening;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Shipping documentation; and
- Transfer to the delivery provider.
Customers will normally receive order-related communications electronically.
Order Confirmation
After placing an order, customers should review their confirmation carefully.
Please check:
- Product;
- Size;
- Colour;
- Quantity;
- Delivery name;
- Delivery address; and
- Contact details.
If an error is discovered, contact:
info@constantlyvariedgear.shop
as soon as possible.
We cannot guarantee that an order can be modified once fulfilment has begun.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The information should contain all details reasonably necessary for successful delivery.
Problems may arise where an address is:
- Incomplete;
- Incorrect;
- Misspelled;
- Missing an apartment or unit number;
- Missing a recipient name;
- Inaccessible; or
- Otherwise unsuitable for delivery.
Where an address problem is identified before shipment, we may contact the customer for clarification.
Shipping Confirmation
When available, customers may receive confirmation after an order has been prepared or transferred for transportation.
Shipping notifications may contain:
- Carrier information;
- Tracking information;
- Estimated delivery information; or
- Other shipment details.
Tracking availability depends on the shipping method and carrier.
Tracking
Where a tracking number is available, customers may use it to follow shipment progress.
Tracking systems are operated by carriers and may not update immediately after shipment.
Temporary tracking delays do not necessarily mean that the parcel has stopped moving.
Multiple Packages
An order may occasionally be shipped in more than one package.
This may occur because of:
- Product size;
- Inventory location;
- Fulfilment arrangements;
- Carrier limitations; or
- Operational efficiency.
Packages belonging to the same order may arrive on different dates.
No additional standard shipping charge will be imposed merely because an order is split into multiple packages.
Delivery Delays
Although our normal estimated delivery time is 15–20 calendar days, delays can occasionally occur.
Possible causes include:
- Severe weather;
- Transportation disruption;
- Carrier congestion;
- Customs processing where applicable;
- Border procedures;
- Public holidays;
- Peak shopping periods;
- High order volumes;
- Industrial action;
- Natural disasters;
- Government restrictions;
- Incorrect delivery information;
- Security incidents; or
- Other events outside reasonable control.
Where a legally binding delivery deadline applies, mandatory consumer rights remain unaffected.
Delivery During Holidays
Delivery networks may operate differently during:
- Christmas;
- New Year;
- Public holidays;
- Major sales events;
- Peak seasonal periods; and
- Other periods of unusually high carrier demand.
Customers should take the stated delivery estimate into account when ordering products for a particular event or date.
Missed Delivery
If a delivery attempt is unsuccessful, the carrier may:
- Attempt delivery again;
- Leave delivery instructions;
- Redirect the parcel to a collection point; or
- Return the parcel after the carrier's holding period expires.
Customers should follow carrier instructions where provided.
Collection Points
Where a parcel is redirected to a collection location, the customer should collect it within the period specified by the carrier.
Identification may be required.
Failure to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Refused Packages
Customers should not rely solely on refusing delivery as a method of exercising statutory withdrawal rights.
Where a customer wishes to withdraw from an eligible contract, the decision should be communicated clearly using an available legally recognised method.
Lost Shipments
If a parcel has not arrived within the expected period and tracking does not provide a satisfactory explanation, contact:
info@constantlyvariedgear.shop
Please provide:
- Order number;
- Customer name;
- Delivery details; and
- Any relevant tracking information.
We may investigate with the carrier or fulfilment provider.
Where an order is legally considered lost or delivery obligations are otherwise not fulfilled, applicable consumer rights will be respected.
Damaged Parcels
If a parcel is visibly damaged, customers should inspect the contents as soon as reasonably possible.
If a product has been damaged during transportation, contact:
info@constantlyvariedgear.shop
Where reasonably possible, include photographs of:
- The parcel;
- The shipping label;
- The damaged packaging; and
- The damaged product.
This helps us investigate transportation damage.
Mandatory statutory rights remain unaffected.
Incorrect Deliveries
If the customer receives the wrong product, contact:
info@constantlyvariedgear.shop
Please identify:
- The order number;
- The product ordered; and
- The product received.
We will review the matter and provide an appropriate solution.
Missing Items
Where only part of an order has arrived, first check whether the order was divided into multiple shipments.
If no additional shipment information is available, contact:
info@constantlyvariedgear.shop
and identify the missing product.
Risk of Loss
Risk in goods purchased by consumers transfers in accordance with applicable mandatory consumer law.
Nothing in this Shipping Policy is intended to shift transportation risk to consumers earlier than permitted by law.
Delivery Completion
A shipment will normally be treated as delivered where the carrier records delivery to the customer, an authorised recipient or another legally valid delivery location.
If tracking shows delivery but the customer cannot locate the parcel, the customer should:
- Check the immediate delivery location;
- Ask household members where appropriate;
- Check carrier notices;
- Check any designated safe location; and
- Contact us if the parcel remains missing.
Changes to Delivery Information
Customers requesting a delivery-address change should contact:
info@constantlyvariedgear.shop
immediately.
Address changes cannot be guaranteed after fulfilment or dispatch.
Where a package has already shipped, the carrier may control whether redirection is possible.
Returns
Shipping rules for returned products are explained in our Return and Refund Policy.
Free outbound standard shipping does not automatically mean that every voluntary return includes free return shipping.
Responsibility for return costs depends on the reason for return, statutory requirements and the applicable return conditions.
Cancellations
If a customer requests cancellation before shipment, we will attempt to process the request where operationally possible.
If the order has already entered fulfilment or been dispatched, the customer may need to use the applicable withdrawal or return procedure.
Statutory Delivery Rights
Nothing in this Shipping Policy limits mandatory consumer rights regarding delivery.
If delivery is not completed within an agreed or legally applicable period, consumers may have statutory rights that can include setting an additional reasonable deadline, terminating the contract in qualifying circumstances and obtaining reimbursement.
Those rights remain unaffected by our estimated 15–20 calendar-day delivery period.
Customer Responsibility
Customers should ensure that:
- Delivery information is accurate;
- A suitable delivery address is provided;
- Carrier notifications are monitored;
- Collection instructions are followed;
- Any address errors are reported promptly; and
- Delivery concerns are communicated within a reasonable period.
Shipping Policy Changes
We may update this Shipping Policy to reflect changes in:
- Carriers;
- Fulfilment arrangements;
- Delivery methods;
- Operational processes;
- Legal requirements; or
- Website functionality.
Changes will not remove mandatory rights relating to orders already placed.
Shipping Summary
For clarity:
Store: constantlyvariedgear.shop
Standard Shipping: Free on all orders
Estimated Delivery: 15–20 calendar days
Customer Service: info@constantlyvariedgear.shop
Contact
For shipping or delivery assistance:
- Choosing a selection results in a full page refresh.